The Lokah, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

You may request a return within 3 days of receiving your order.

Items must be unused, unopened, and in their original packaging.

Returns are not accepted on perishable items (e.g., opened dry fruits/nuts) due to hygiene concerns.

2. How to Request a Return

Email us at with your order number and reason for return.

Once approved, we’ll provide instructions for return shipping.

3. Refunds

After we receive and inspect the returned item, we’ll notify you about the status.

Approved refunds will be processed to your original payment method within 5–7 business days.

4. Damaged Products

If your product arrives damaged, please contact us within 24 hours of delivery with photos. We will offer a replacement or refund.